Customer Help

If talking to a real-life human is more your thing, you can reach to our us via chat or email

How can we help?

FAQ

Ordering

What shoe size should I buy?

If you're not quite sure which size is right for you, refer to our size guides. They are located underneath the available sizes for our shoes.

For more information contact us.

Where can I find your USA locations?

We have a list of all of our USA location, you can visit the page here USA Location.

For more information contact us.

Can I cancel my order?

To cancel your order before it has been shipped, please contact us.

Where is my order?

To track your order click here.

Shipping, Returns & Exchanges

What is the shipping policy?

We offer Free Shipping for order over $125.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For more information, visit our Shipping & Returns page or contact us.

When will I receive my order?

Your purchase will arrive in approximately 7 business days within the continental United States and the EU.
Once your order has been fulfilled, you will receive an email with your tracking number.
Your order will be shipped via FedEx global shipping.

For more information, visit our Shipping & Returns page or contact us.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

For more information, visit our Shipping & Returns page or contact us.

How can I return or exchange my order?

Once you contact us, we will provide you with a USA return address. Any return sent back within 7 to 30 days from receiving is only eligible for a store credit. Items beyond 30 days are not eligible for returns. Items purchased on sale are not eligible for returns or exchanges.

For more information, visit our Shipping & Returns page or contact us.

Get in touch

Have questions about your order, or a general enquiry?